Balanced Scorecard and Activity Based Costing ERP Fitness Test (Publication Date: 2024/03)


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Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:

  • What financial and nonfinancial measures of time can managers use in the balanced scorecard?
  • Key Features:

    • Comprehensive set of 1510 prioritized Balanced Scorecard requirements.
    • Extensive coverage of 132 Balanced Scorecard topic scopes.
    • In-depth analysis of 132 Balanced Scorecard step-by-step solutions, benefits, BHAGs.
    • Detailed examination of 132 Balanced Scorecard case studies and use cases.

    • Digital download upon purchase.
    • Enjoy lifetime document updates included with your purchase.
    • Benefit from a fully editable and customizable Excel format.
    • Trusted and utilized by over 10,000 organizations.

    • Covering: Set Budget, Cost Equation, Cost Object, Budgeted Cost, Activity Output, Cost Comparison, Cost Analysis Report, Overhead Costs, Capacity Levels, Fixed Overhead, Cost Effectiveness, Cost Drivers, Direct Material, Cost Evaluation, Cost Estimation Accuracy, Cost Structure, Indirect Labor, Joint Cost, Actual Cost, Time Driver, Budget Performance, Variable Budget, Budget Deviation, Balanced Scorecard, Flexible Variance, Indirect Expense, Basis Of Allocation, Lean Management, Six Sigma, Continuous improvement Introduction, Non Manufacturing Costs, Spending Variance, Sales Volume, Allocation Base, Process Costing, Volume Performance, Limit Budget, Cost Efficiency, Volume Levels, Cost Monitoring, Quality Inspection, Cost Tracking, ABC System, Value Added Activity, Support Departments, Activity Rate, Cost Flow, Marginal Cost, Cost Performance, Unit Cost, Indirect Material, Cost Allocation Bases, Cost Variance, Service Department, Research Activities, Cost Distortion, Cost Classification, Physical Activity, Cost Management, Direct Costs, Associated Facts, Volume Variance, Factory Overhead, Actual Efficiency, Cost Optimization, Overhead Rate, Sunk Cost, Activity Based Management, Ethical Evaluation, Capacity Cost, Maintenance Cost, Cost Estimation, Cost System, Continuous Improvement, Driver Base, Cost Benefit Analysis, Direct Labor, Total Cost, Variable Costing, Incremental Costing, Flexible Budgeting, Cost Planning, Allocation Method, Cost Shifting, Product Costing, Final Costing, Efficiency Factor, Production Costs, Cost Control Measures, Fixed Budget, Supplier Quality, Service Organization, Indirect Costs, Cost Savings, Variances Analysis, Reverse Auctions, Service Based Costing, Differential Cost, Efficiency Variance, Standard Costing, Cost Behavior, Absorption Costing, Obsolete Software, Cost Model, Cost Hierarchy, Cost Reduction, Cost Complexity, Work Efficiency, Activity Cost, Support Costs, Underwriting Compliance, Product Mix, Business Process Redesign, Cost Control, Cost Pools, Resource Consumption, Activity Based Costing, Transaction Driver, Cost Analysis, Systems Review, Job Order Costing, Theory of Constraints, Cost Formula, Resource Driver, Activity Ratios, Costing Methods, Activity Levels, Cost Minimization, Opportunity Cost, Direct Expense, Job Costing, Activity Analysis, Cost Allocation, Spending Performance

    Balanced Scorecard Assessment ERP Fitness Test – Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):

    Balanced Scorecard

    Managers can use a mix of financial and nonfinancial measures, such as sales revenue and customer satisfaction, to assess performance and guide strategy.

    1. Financial measures such as cost per activity can help managers analyze how resources are being used.
    2. Nonfinancial measures such as customer satisfaction can show the impact of activities on overall performance.
    3. Using both financial and nonfinancial measures provides a more comprehensive view of performance.
    4. Time-based metrics, such as lead time or cycle time, can help identify inefficiencies and improve process efficiency.
    5. The balanced scorecard approach encourages managers to focus on long-term goals rather than short-term financial results.

    CONTROL QUESTION: What financial and nonfinancial measures of time can managers use in the balanced scorecard?

    Big Hairy Audacious Goal (BHAG) for 10 years from now:

    Big Hairy Audacious Goal (10 years):

    By 2030, Balanced Scorecard will be the ultimate performance management tool for organizations worldwide, driving sustainable growth and empowering managers to make strategic decisions based on a comprehensive view of their organization′s financial and nonfinancial metrics.

    Financial Measures of Time:

    1. Return on Investment (ROI): This measures the success of an organization in generating profit from its investments over a specific period of time.

    2. Revenue Growth Rate: This measures the rate at which an organization′s revenue has grown over a specific period of time.

    3. Cost Savings: This measures the amount of money saved by an organization over a specific period of time through cost-cutting initiatives.

    4. Budget Variance: This measures the difference between the budgeted amount and the actual amount spent over a specific period of time.

    5. Cash Flow Efficiency: This measures the ability of an organization to efficiently manage its cash flow over a specific period of time.

    Nonfinancial Measures of Time:

    1. Customer Retention Rate: This measures the percentage of customers that continue to do business with an organization over a specific period of time.

    2. Employee Satisfaction: This measures the level of satisfaction among employees over a specific period of time, indicating the overall health of the workplace culture.

    3. Innovation Speed: This measures the speed at which an organization is able to develop and implement new products or services over a specific period of time.

    4. Quality Improvement: This measures the extent to which an organization has improved the quality of its products or services over a specific period of time.

    5. Sustainability Impact: This measures the impact an organization has on the environment and society over a specific period of time.

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    Balanced Scorecard Case Study/Use Case example – How to use:

    Client Situation:

    ABC Corporation is a large multinational company operating in the consumer goods industry. The company has been facing increasing competition in recent years due to globalization and rapid technological advancements. As a result, ABC Corporation′s management team has recognized the need for a comprehensive performance measurement system to ensure their strategic goals are being met and to keep up with the changing business environment.

    Consulting Methodology:

    After careful analysis of ABC Corporation′s current performance measurement practices, our consulting team recommended implementing a Balanced Scorecard (BSC) framework. The BSC is a strategic management tool that provides a balanced set of measures to track the overall performance of an organization. It not only focuses on traditional financial measures but also incorporates nonfinancial measures to capture critical aspects of a company′s operations and strategic objectives.


    Our consulting team worked closely with ABC Corporation′s management team to understand their strategic goals and objectives. Based on this information, we developed a customized BSC framework for the company. The framework included four perspectives: financial, customer, internal processes, and learning and growth. Each perspective had a set of key performance indicators (KPIs) to measure the performance in that area.

    Financial Measures:

    Financial performance is one of the key aspects of the BSC framework. It allows managers to track the company′s profitability, liquidity, and efficiency. Some of the financial measures that were included in the BSC for ABC Corporation are:

    1. Revenue Growth Rate: This measure tracks the percentage increase in revenue compared to the previous year. It is an important indicator of the company′s growth and market share.

    2. Return on Investment (ROI): This measure calculates the net income divided by the total assets and provides insights into the management′s ability to generate returns on investments.

    3. Operating Margin: This measure assesses the company′s profitability by calculating the ratio of operating income to revenue. It shows how much profit the company is making on every dollar of sales.

    Nonfinancial Measures:

    In addition to financial measures, the BSC framework also incorporates nonfinancial measures to provide a more holistic view of the company′s performance. These nonfinancial measures were chosen based on ABC Corporation′s strategic goals and objectives. Some of the nonfinancial measures included in the BSC are:

    1. Product Quality Index: This measure tracks the quality of the company′s products by measuring the number of defects and returns. It helps to ensure that customer needs and expectations are being met.

    2. Customer Satisfaction Index: This measure assesses the satisfaction level of customers through surveys and feedback. It helps to identify areas for improvement and ensure customer retention.

    3. Employee Engagement Index: This measure evaluates the level of employee engagement and satisfaction through surveys and feedback. It is an important indicator of the company′s culture and employee motivation.

    Implementation Challenges:

    Implementing a new performance measurement system can be challenging, especially in a large multinational company like ABC Corporation. Some of the challenges we faced during the implementation of the BSC framework include resistance from employees, lack of data availability, and difficulty in aligning different departments with the new framework. To overcome these challenges, we conducted training sessions for employees to communicate the benefits of the BSC framework and provided support in collecting relevant data.

    KPIs and Management Considerations:

    To ensure that the BSC framework was effective in tracking the company′s performance, we established specific KPIs for each perspective and regularly monitored them. Additionally, we recommended the following management considerations to ensure the successful implementation and maintenance of the BSC framework:

    1. Regular Performance Reviews: Managers should review the performance of the KPIs on a regular basis to identify any areas that need improvement and take corrective actions.

    2. Continuous Alignment: As the business environment evolves, it is essential to continuously review and realign the BSC framework to reflect changing strategic priorities and goals.

    3. Incentive Programs: Managers should consider incorporating the BSC metrics into their incentive programs to encourage employees to achieve the company′s strategic goals.


    The implementation of a Balanced Scorecard framework at ABC Corporation has provided the company with a comprehensive performance measurement system. By incorporating both financial and nonfinancial measures, the BSC has enabled managers to make informed decisions that align with the company′s strategic objectives. The KPIs and management considerations have helped to ensure the successful implementation and maintenance of the BSC framework, ultimately leading to improved performance and competitive advantage for ABC Corporation.

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